With the support of our teams in India, we launched 'Empire' for Vodafone UK. Historically, iPhone launches have been regarded highly due to the revenue generation and direct customer impact. Our operations team wanted to ensure the best possible support during the event. Our operations team implemented an alerting system using AppDynamics for business transaction monitoring, so any degradation in any of the business services will raise alerts that will invoke the incident management process. We used Cortex workflows for automatic restarts and self-healing of servers and Splunk for dashboard monitoring to check server health and sales trends. This comprehensive monitoring solution covered monitoring and performance parameters of critical infrastructure components.
